Refund policy

REFUND & RETURN POLICY

At Radiant Beauty Naturals, we want you to feel confident with every purchase. Please review our return and refund policy before placing your order.

Returns

We accept eligible return requests within 30 days of delivery.

Due to hygiene and safety considerations, beauty, skincare, haircare, and personal-care products must be unused, unopened, and in their original packaging to qualify for a return, unless the product arrived damaged, defective, or incorrect.

Products that have been opened, used, tested, or altered are generally not eligible for return for change-of-mind reasons.

To request a return, contact us at [SUPPORT EMAIL] with your order number and reason for the return. Please do not send a product back before receiving return instructions from us.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible and include your order number and clear photos of the item and packaging where applicable.

We will review the issue and, when appropriate, arrange a replacement, refund, or other suitable resolution.

Non-Returnable Items

For health and hygiene reasons, opened or used cosmetics, skincare, haircare, and personal-care products generally cannot be returned unless they are defective or otherwise covered by applicable consumer-protection law.

Gift cards and final-sale items, where clearly identified as final sale before purchase, are also generally non-returnable.

Return Shipping

For ordinary returns that are not caused by an error on our part, the customer may be responsible for return shipping costs. Original shipping charges are generally non-refundable.

If the item was damaged, defective, or incorrect due to our error, we will provide an appropriate resolution at no additional cost to you as required by applicable law.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method.

Processing times vary by bank or payment provider, so it may take additional business days for the refund to appear in your account.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once an order has entered processing or has shipped.